FACILITY & SERVICE

Facility

©Disney

Dinsey Fantasy

At our in-hotel shop “Disney Fantasy,” Disney goods sold in the park are available for purchase.

Business Hours	8:00～21:00

* Business hours may be changed without prior notice.

Drug Store

A variety of products are available, including pharmaceuticals, cosmetics, magazines, books, and paper diapers.
<Examples of products available>
Pharmaceuticals, Cosmetics, Magazines, Books, Cigarettes, Batteries, Disposable Cameras, Memory cards, Sweets, Paper diapers, Powdered milk, Baby food

Business Hours	10:00～22:00

* Business hours may be changed without prior notice.
* Products available may change without notice.

Relaxation Room Rikyu

Body care, foot care, and aroma oil treatments are available. You can freely choose the area, treatment time, and strength of pressure according to your condition and preferences.

* Medical or therapeutic procedures are not provided.
* Treatments in your room are also available for an additional fee of ¥500.

Business Hours	20:00～25:00 (Last admission 24:00)

* Business hours may be changed without prior notice.

YAMANO BEAUTY WELLNESS

BF1

The salon offers a combination of hair and beauty services. Yamano Beauty Wellness Salon is dedicated to enhancing your natural beauty.

Business Hours	10:00～18:00　Reservations must be made by the day before. （* Excluding Wednesdays and the New Year holidays.）

* Business hours may be changed without prior notice.

TAKAMI BRIDAL

BF1

TAKAMI BRIDAL offers a wide selection of wedding dresses, colored dresses, Japanese clothing, men's clothing, etc., providing total coordination tailored to your individuality.

Business Hours	10:00～18:00
Closed	Tuesdays and Wednesdays (open if it falls on a national holiday)

* Business hours may be changed without prior notice.

Kids Space

In the lobby on the first floor of the hotel, we have a kids space where they can have fun while waiting for check-in and other procedures. Children can enjoy movies while sitting in child-sized chairs.

Designated Smoking Room

A smoking room is available near the restroom on the first floor of the hotel. Please use this smoking room if you wish to smoke within the Hotel Okura Tokyo Bay premises.

Banquet Cloak Room

We offer cloak room services for guests attending banquets or weddings to store their belongings.

Bridal Salon

A wedding planner will listen to your theme and concept and help you create your ideal wedding. Please feel free to contact us.

Business Hours	Weekdays: 10:00～18:00 Weekends and National holiday: 9:00～19:00
Closed	Wednesdays (open if it falls on a national holiday)

Service

Delivery service

Hotel↔Home	【Home→Hotel】 When sending baggage in advance, please specify the date of your stay and the name of the reservation and send it to the address below. We will store it until the day of check-in. We cannot accept cash-on-delivery parcels. ＜Address＞ 1-8 Maihama Urayasu-city Chiba, Japan 279-8585 (or 279-0031) Hotel Okura Tokyo Bay Bell Desk 【Hotel→Home】 For souvenirs purchased at the park and baggage during your stay, you can arrange for delivery at the Bell Desk on the first floor of the hotel from 6:00 to 23:00. Same-day shipping is available until 13:00. Orders placed after 13:00 will be shipped the next day. ＜Price＞ Shipping fee + Hotel fee of ¥500 + Materials (if used) ＜Materials (cardboard boxes)＞ S size（25✕34✕21㎝）：￥400 M size（32✕42.1✕28.6㎝）：￥500 L size（36✕49.1✕36.4㎝）：￥600
Hotel→Haneda Airport	Baggage delivery to Haneda Airport (fees apply) is available at the Bell Desk on the first floor of the hotel. ＜Pick-up location＞ JAL hand baggage reception/information counter (South Wing 1F) of Domestic Terminal 1 ＜Reception times＞ Hotel: until 10:00→Haneda Airport: pick-up between 16:00～20:00 ＜Delivery fee＞ 1 item (up to 15 kg) / ￥1,500
Hotel↔Tokyo Disney Resort® Welcome Center	【Station Delivery Service (fee required）】 Your baggage will be accepted at the Bell Desk on the first floor of the hotel and you can pick it up at the Pickup Counter on the first floor of the Tokyo Disney Resort® Welcome Center adjacent to JR Maihama Station. Click here for more details 【Baggage Delivery Service (free of charge)】 Your baggage will be delivered to the hotel from the Hotel Service Counter inside the Tokyo Disney Resort® Welcome Center. ＜Reception time＞ 8:00～15:00

Hotel↔Home

【Home→Hotel】: When sending baggage in advance, please specify the date of your stay and the name of the reservation and send it to the address below. We will store it until the day of check-in. We cannot accept cash-on-delivery parcels.
＜Address＞
1-8 Maihama Urayasu-city Chiba, Japan 279-8585 (or 279-0031)
Hotel Okura Tokyo Bay Bell Desk

【Hotel→Home】: For souvenirs purchased at the park and baggage during your stay, you can arrange for delivery at the Bell Desk on the first floor of the hotel from 6:00 to 23:00. Same-day shipping is available until 13:00. Orders placed after 13:00 will be shipped the next day.
＜Price＞
Shipping fee + Hotel fee of ¥500 + Materials (if used)
＜Materials (cardboard boxes)＞
S size（25✕34✕21㎝）：￥400
M size（32✕42.1✕28.6㎝）：￥500
L size（36✕49.1✕36.4㎝）：￥600

Hotel→Haneda Airport

Baggage delivery to Haneda Airport (fees apply) is available at the Bell Desk on the first floor of the hotel.
＜Pick-up location＞
JAL hand baggage reception/information counter (South Wing 1F) of Domestic Terminal 1
＜Reception times＞
Hotel: until 10:00→Haneda Airport: pick-up between 16:00～20:00
＜Delivery fee＞
1 item (up to 15 kg) / ￥1,500

Hotel↔Tokyo Disney Resort® Welcome Center

【Station Delivery Service (fee required）】: Your baggage will be accepted at the Bell Desk on the first floor of the hotel and you can pick it up at the Pickup Counter on the first floor of the Tokyo Disney Resort® Welcome Center adjacent to JR Maihama Station.
Click here for more details

【Baggage Delivery Service (free of charge)】: Your baggage will be delivered to the hotel from the Hotel Service Counter inside the Tokyo Disney Resort® Welcome Center.

＜Reception time＞
8:00～15:00

Information for those traveling with children

Diaper changing table

Diaper changing tables are available in the men's and women's restrooms on the first floor of the hotel.

Rental items

The following children's items are available to borrow free of charge.
Children's pajamas (one piece, for height 80cm - 100cm and 120cm - 140cm) / Bed guard / Crib (for children under 1) / Bedwetting pad / Milk warmer / Children's toilet seat
* Numbers are limited, so please contact us in advance if you wish to use them.

Barrier-free information

Multipurpose toilet

Toilets with handrails and space for wheelchair users are available on the first floor of the hotel. Also available for the elderly and those traveling with children.

Rental items

About rental items	【Bathing aids】・Anti-slip bath mats that can be placed on the bathroom floor ・Sliding chairs for to enter and exit the bathtub more smoothly ・Bath chairs that can be placed in the shower booth and bathtub ・Anti-slip mats that can be placed in the shower booth and bathtub * Available by advance reservation only. 【For guests with hearing impairments】・Knock sensors (devices that make the room lights flash when the door vibrates) * Requests can be made in writing. 【Wheelchair】 All restaurants in the hotel are wheelchair accessible. If you have any questions regarding reservations, please contact the Reservations Department. * Numbers are limited, so please contact us as soon as possible if you wish to use the service. stay@okuratokyobay.net Business Hours: 9:00～19:00

About rental items

【Bathing aids】: ・Anti-slip bath mats that can be placed on the bathroom floor
・Sliding chairs for to enter and exit the bathtub more smoothly
・Bath chairs that can be placed in the shower booth and bathtub
・Anti-slip mats that can be placed in the shower booth and bathtub
* Available by advance reservation only.

【For guests with hearing impairments】: ・Knock sensors (devices that make the room lights flash when the door vibrates)
* Requests can be made in writing.

【Wheelchair】: All restaurants in the hotel are wheelchair accessible.

If you have any questions regarding reservations, please contact the Reservations Department.
* Numbers are limited, so please contact us as soon as possible if you wish to use the service.

stay@okuratokyobay.net

Business Hours: 9:00～19:00

Wifi

About Wifi	Hotel Okura Tokyo Bay has a free Wi-Fi environment available throughout the hotel, including guest rooms. Please select "okura-tokyobay*F()" from the Wi-Fi list on your device to use the service. There is no user authentication. * "*F" indicates the floor number. (Example) For the first basement floor: okura-tokyobayB1F Hotel Okura Tokyo Bay prioritizes the convenience of our guests and does not conduct security authentication. We have a firewall of a reasonable level required for Internet connection, but this does not guarantee the safety of your browsing experience. Please use the Internet connection at your own discretion. * We do not rent out personal computers. * We do not provide support for internet connection. Please check with your contracted provider or the place where you purchased your device.

About Wifi

Hotel Okura Tokyo Bay has a free Wi-Fi environment available throughout the hotel, including guest rooms. Please select "okura-tokyobay**F(*)" from the Wi-Fi list on your device to use the service. There is no user authentication.

* "**F" indicates the floor number. (Example) For the first basement floor: okura-tokyobayB1F
* Hotel Okura Tokyo Bay prioritizes the convenience of our guests and does not conduct security authentication. We have a firewall of a reasonable level required for Internet connection, but this does not guarantee the safety of your browsing experience. Please use the Internet connection at your own discretion.
* We do not rent out personal computers.
* We do not provide support for internet connection. Please check with your contracted provider or the place where you purchased your device.

Other services

Times Car (car sharing service)

We can arrange car sharing. Please contact the concierge if you wish to use this service.
* Times Car Share cannot be used with an international driver's license. Thank you for your understanding.

Dedicated charging station and service for electric vehicles and plug-in hybrid vehicles

We provide a dedicated charging station and service for electric vehicles (EVs) and plug-in hybrid vehicles.
2 parking spaces next to the rotary at the main entrance inside Hotel Okura Tokyo Bay
* Only for hotel guests. The usage fee is included in the hotel parking fee.

Mobile battery rental service

We have installed a ChargeSPOT (mobile battery rental service) in the lobby on the first floor of the hotel. ChargeSPOT is Japan's first mobile battery sharing service that connects users with mobile batteries. To use it, simply download the app and scan the QR code on the battery stand. Unlike conventional outlets and box-type chargers, this service allows you to carry your mobile battery.

＜Usage hours＞
Available 24 hours

Laundry service

The hotel offers cleaning, dry cleaning, and pressing of clothes.
* Shirts from ¥870 upwards.
* Please note that we may not be able to accept orders for special fabrics, decorations, stains, etc.
* We do not have a coin laundry.

＜Reception times＞
If you place a request by 9:00, your order will be ready by 18:00 on the same day.
If you place a request between 9:00～16:00, your order will be ready by 11:00 the next day.

Safety deposit box

A safety deposit box is available in the lobby on the first floor of the hotel. Please inquire with a hotel staff member if you wish to use it.
* Some room types have safes.

Foreign currency exchange

In the safety deposit box on the lobby on the first floor of the hotel, there is an automatic foreign currency exchange machine that can exchange 12 foreign currencies into Japanese yen. Please inquire with a hotel staff member if you wish to use it.

＜Currencies accepted＞
US dollar/Euro/British pound/Australian dollar/Swiss franc/Canadian dollar/Hong Kong dollar/Singapore dollar/Korean won/Chinese yuan/Taiwanese dollar/Thai baht